CHARGEBACKS

CHARGEBACK REPRESENTMENT

Chargeback Representment is the process that allows a merchant to present evidence to the issuing bank that a chargeback is not warranted.

CHARGEBACKS & FRAUD LIABILITY

The total cost of a chargeback can include refund of the sale, lost product and additional fees such as chargeback fees. For this reason many merchants go out of their way to resolve customer satisfaction complaints and have lenient refund policies.