Professional Development for Fraud Prevention Professionals

eCommerce Fraud Consulting Services

The Fraud Practice offer companies and indivudals training options for in-house and remote, webinar, based training on a variety of topics. Companies can choose from our prepared courses on Fraud Fundamentals or they can have complete customized training that can incorporate the application and use of in-house fraud tools.

For more information on our training programs, speakers and materials contact us at 1-888-227-0402 or email us at sales@fraudpractice.com.

TRAINING SESSIONS 2009 -

Our webinar based training sessions inlclude an experienced dynamic speaker using a powerpoint presentations with case studies, demos, interactive polls and surveys. Training can be fun and informative. For companies with 10 or more attendees in a session contact us directly to setup a dedicated time for your company.

eCommerce Fraud Fundamentals Tract

THE FRAUD PRACTICE OFFERS A SIX SESSION FUNDAMENTALS TRACT FOR FRAUD PREVENTION PRACTICIONERS. EACH SESSION IS TAILORED TO A 90 MINUTE PRESENTATION FORMAT, AND CAN BE CONDUCTED ONSITE OR REMOTELY VIA WEBEX.

**The Fraud Fundamentals Tract is available right now via webinar.

SESSION ONE: HOW ECOMMERCE CREDIT CARD PAYMENTS WORK

A fundamentals session that covers the credit card process flow defining each of the "payment players". It reviews payment concepts such as authorizations, settlements, reversals, chargebacks and the credit card association's high risk programs. Finally it discusses the costs associated with credit card processing, and compares taking credit cards online with third party payment types such as PayPal, Google Checkout and Amazon.

Participants can expect to be able to answer 5 basic questions after attending the session;

(1) Gain a basic underlying understanding on the role, function and responsibilities of all of the potential entities that can touch an online payment. Including who represents whom.
(2) Be able to define the stages of an online credit card purchase, detailing the physical money flow.
(3) Gain an understanding on the financial liability of chargebacks, the impact it can have on a business’s bottom line.
(4) Be able to describe the traditional manner in which merchants setup and use merchant accounts, and how accepting online credit card payments effects their operations.
(5) Be able to compare the pricing structures for alternative payment methods, such as PayPal, Google Checkout and Amazon, with traditional credit card processing.

SESSION TWO: ECOMMCERCE CREDIT CARD FRAUD FUNDAMENTALS

The session is intended to be a “fundamentals” session, providing participants foundation level knowledge about the theories, best practices and terminology surrounding electronic payment fraud. This session is presented in a standard format covering the history of eCommerce Fraud, consumer fraud, merchant fraud, fraudster motivation, fraud trends, identity verification and phishing.

Participants can expect to be able to answer 4 basic questions after attending the session;

(1) For electronic payments, be able to define the differences and priority for managing fraud, credit and authentication.
(2) Gain a basic understanding of how eCommerce fraud has evolved, being able to describe the characteristics of past attacks on eCommerce merchants.
(3) Gain a basic understanding on the types of fraudsters, methods and loss implications for fraudsters.
(4) Be able to describe basic fraudster motivation based on the fraudster type.

SESSION THREE: INTRODUCTION TO FRAUD SIGNALS ‐ WHAT SHOULD YOU BE LOOKING FOR?

A powerful session, covering the data patterns, combinations and usage patterns associated with fraud. In short, if you are looking at an order from a customer, and you are trying to determine if the order is good or bad, what should you be looking for? This session also discusses the use cases and effectiveness of common fraud prevention tools such as AVS, card security codes, negative lists, velocities, gibberish checks, tumbling and swapping to name a few.

Participants can expect to be able to answer 3 basic questions after attending the session;

(1) Be able to discuss the 4 consumer fraud use cases, along with the 16 at risk consumer fraud behavior characteristics,
(2) Be able to define high risk data point combinations,
(3) Have a fundamental understanding of how the most commonly used fraud tools and methods work, and when they are best utilized.

SESSION FOUR: IDENTITY AUTHENTICATION & IDENTITY VERIFICATION

How well do you know your customer? Without a doubt the most critical component of managing risk from online orders is in being able to establish a comfort in your customer’s identity. In this session you will learn how
authentication and verification work together to increase reliability while reducing false positives. If you are like most businesses you are probably doing one or the other very well. Additionally we will review free and low cost tools and resources for verifying a customer’s identity.

Participants can expect to be able to answer 3 basic questions after attending the session;

(1) What is the difference between identity authentication and verification?
(2) What are the ways you can authenticate an identity?
(3) What are the ways you can verify an identity?

SESSION FIVE: DETECTION TECHNIQUES &THIRD PARTY FRAUD TOOLS

There comes a point when you have to look at adding a third party tool or service to help you weed out the bad orders, or to prioritize the orders you want to focus your manual reviews on. In this session we will discuss the fraud prevention tools and services available on the market today. Emphasis will be placed on how you
should approach the evaluation of third party tools and services. The session will also discuss the services and tools you can try to duplicate on your own, while outlining the low cost services that provide the biggest bang for the buck.

Participants can expect to be able to answer 3 basic questions after attending the session;

(1) Describe how to categorize a third party fraud tool into “techniques”.
(2) Which fraud services should you be looking at if price is your biggest gating factor?
(3) How should you be evaluating third party services?

SESSION SIX: HANDLING RISK ON ALTERNATIVE PAYMENTS AND AUCTION SITES

Are you using alternative payment methods such as PayPal, Google Checkout or Amazon to process payments? Do you do business on auction sites such as eBay, uBid or Craigs list? One of the biggest challenges to fighting fraud from alternative payment types, is that most of these services increase the transparency of the customer by limiting what information is shared with a merchant. In this session we will discuss fraud attacks that are most closely associated with the most well known alternative payment types and auction sites. We will also cover the fraud indicators these services provide for businesses to evaluate risk.

Participants can expect to be able to answer 3 basic questions after attending the session;

(1) Why is fraud prevention harder with alternative payment types?
(2) What are the fraud signals PayPal provides, and what can I do to increase
my confidence in an order?
(3) What are the fraud signals eBay provides that can help me determine if I
should do business with a person?