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The Fraud Practice online training portal offers on-demand web based training related to eCommerce payments and fraud. We offer career tracks for fraud reviewers up to senior executives. Of course you always have the option to simply choose the courses that you think you really need.

All courses are SCORM compliant, offering 3 to 5 lessons ranging from 10 to 20 minutes each with session quizzes for key concept retention and course exams to indicate you have successfully mastered a subject.

training programsfor fraud professionals!

The Fraud Practice offer companies and individuals training options for Online, in-house and webinar based training on a variety of topics. Companies can choose from our prepared courses, job role or career track based programs or they can have complete customized training that can incorporate the application and use of their in-house fraud tools into their own on demand online programs.
we can build a custom career path to train your fraud and customer service teams.

Build a custom career path for your company to train risk and customer service staff. You can include courses from our extensive library and we will work with you to create custom courses that are based on your systems and workflow. All of the custom career paths will be available 24x7 online for your staff to access them, and will only be available to your organization. Get the power of our learning management methodology to provide a consistent training regimen for your organization.

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offering in house and online training options so you can access training on your schedule.
      • The Fraud Practice online training portal offers companies and individuals access to eCommerce fraud and payments training 24 hours a day 7 days a week, so you can fit your training in whenever it is best for your schedule. All of our training sessions are SCORM compliant offering student tracking, quizzes as well as case studies, demos, interactive polls and surveys for specific sessions. Our sessions are presented by an experienced dynamic speaker and the courses are fun and informative.

MerchantTracks

  • eCommerce Executive.This training track focuses on providing senior managers, executives, business owners and entrepreneurs the basic information they need to understand, and manage, the fraud risks associated with taking payments online and via the telephone.
  • eCommerce Fraud Agent.This training track focuses on providing companies a means to train employees being hired to perform operational roles related to fraud prevention to include: manual reviews, call center support and customer service order reviews.
  • Ecommerce Chargeback Specialist. As a specialist track, this training track focuses on providing essential job role knowledge to enable the efficient and reliable processing of chargebacks within an organization. Individuals that select this career path will learn how to process daily chargeback feeds, perform analysis of the chargebacks, report and monitor the health of the merchant account as well as how to spot potential problems with the business.
  • Ecommerce Operations Specialist. As a specialist track, this training track focuses on providing personnel in a team lead, supervisory or first line management role related to fraud mitigation the information they need to be a more effective leader for their team by providing background training related to multiple operational roles.
  • Ecommerce Payment Specialist. As a specialist track, this training track focuses on providing individuals the information they need to effectively plan for, deliver and manage the most common forms of CNP payments in the industry.
  • Ecommerce Payment Professional. As a professional training track, the Ecommerce Payment Professional track is focused on individuals who are responsible for an organization's strategic guidance related to payment functions. This includes the selection of the types of payments to be offered as well as the planning and oversight of product development around complex payment problems such as cross border support, tax, compliance and payment fee optimization.
  • Ecommerce Fraud Professional. As a professional track, the Fraud Professional track is focused on providing individuals who oversee fraud mitigation programs, operations and teams the knowledge they need to be more effective managers for their team as well as strategic planners for their organization's risk needs.
  • At the completion of each course exam you will receive a certificate of completion of the training, and you can apply for official recognition of a career designation. Individuals that receive an official career designation are eligible to have their status retained and confirmed with current or potential employers.

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AcquirerTracks

  • eCommerce Executive.This training track focuses on providing senior managers and executives the basic information they need to understand and manage merchant's needs for mitigating fraud risks associated with taking payments online and via the telephone.
  • Ecommerce Sales Professional. This training track focuses on providing personnel focused on positioning, selling and managing merchants payment related products and services for the CNP channels (Internet, Telephone and Mail Order) with the fundamental knowledge they need to provide value and differentiation related to fraud and payments.
  • Ecommerce Acquiring Specialist. As a specialist track this training track focuses on providing acquirer account management personnel knowledge on common merchant related operational processes and tools related to fraud management so they can excel at account management.

Service Provider Tracks

  • eCommerce Executive.This training track focuses on providing senior managers and executives the basic information they need to understand and manage merchant's needs for mitigating fraud risks associated with taking payments online and via the telephone.
  • Ecommerce Sales Professional.This training track focuses on providing personnel focused on positioning, selling and managing customers payment related products and services for the CNP channels (Internet, Telephone and Mail Order) with the fundamental knowledge they need to provide value and differentiation related to fraud and payments.
  • Ecommerce Acquiring Specialist. As a specialist track this training track focuses on providing acquirer account management personnel knowledge on common merchant related operational processes and tools related to fraud management so they can excel at account management.
  • Ecommerce Chargeback Specialist.As a specialist track, this training track focuses on providing essential job role knowledge to enable the efficient and reliable processing of chargebacks within an organization. Individuals that select this career path will learn how to process daily chargeback feeds, perform analysis of the chargebacks, report and monitor the health the merchant account as well as how to spot potential problems with the business.

program overview

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