Unable to catch up to Apple, Samsung or Google Play, Chase Pay was used by less than 10 percent of Chase cardholders in the last 90 days, and the mobile app will be discontinued in early 2020.
Chase Pay launched in November 2016 and although being discontinued most of its features have been adopted elsewhere. While the mobile app is being shut down, the ability to login with Chase to pay on an eCommerce website displaying the Chase Pay logo will remain. Other Chase Pay features are available in Chase’s online banking app.
Unlike Apple Pay and Google Pay, Chase Pay did not support Near Field Communication (NFC) for mobile contactless payments. QR Codes where the only option for making mobile in-store payments with the Chase Pay app, which may have limited adoption.
Head of Chase Pay Eric Connolly emphasized that discontinuing Chase Pay for mobile payments at the point-of-sale how the company is strategically focusing efforts on “working with merchants to provide easy payment solutions for customers through the Chase Pay button online and directly in merchant apps.” Connolly added that Chase Pay as an online and mCommerce payment method outside of the Chase Pay app, has grown by double digits for three consecutive years.
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