eCommerce Fraud Fundamentals Webinar Series for Fraud Prevention Professionals

eCommerce Fraud Consulting Services

The Fraud Practice is proud to offer an online webinar based training series on eCommerce fraud prevention. The sessions are designed to teach the fundamentals of online payment and fraud practices for fraud prevention professionals. The series includes six 90 minute sessions designed to be taken as a complete series or on a-la-cart basis.

For more information on our training programs, webinars, speakers and materials contact us at 1-888-227-0402 or email us at sales@fraudpractice.com.

WEBINAR SERIES 2009 - eCommerce Fraud & Payments

The Fraud Practice LLC offers an easy and inexpensive training opportunity for individuals that are in, or looking to move into, positions that involve eCommerce payments and fraud prevention. Whether you are in operations or management, the sessions have been designed to provide a boot-strap learning process starting with the fundamentals and working up into more advanced topics. The session content is fundamentals based, meaning anyone dealing with eCommerce payments should know this material.

The sessions are 90 mins long and interested participants can select to participate in one, several or all of the webinars.

In these difficult economic times, we understand companies have to do more with less... It may be difficult and costly to travel to conferences, training workshops and other events so we've prepared an educational webinar specifically for busy professionals. The webinars provide valuable content from an experienced fraud professional and will include polls, surveys, real-life examples and plenty of time for Q/A at the end of every session.

Register early, as attendance is limited per session.

 

How to Register:

Registering for a webinar is an easy 5-step process:

Step 1: Choose either the single session or the all 6 session option and click on the Buy Now button.

Step 2: When you click on the registration button below you will be taken to our secure payment page to process your payment for the session(s). Please fill in your payment information and then click the Payment and Continue button.

Step 3: Review your payment information and then click the Pay Now Button to complete the transaction.

Step 4: Upon successful payment you will be taken to the PayPal receipt page with an important link that guides you back to The Fraud Practice website. It is important that you click this link to return to The Fraud Practice website to provide us with the information that will allow you to join the webinar.

Step 5: This is the registration page where you will provide the details on the individual that will be attending the session. IMPORTANT NOTE: the email you provide will be the only email allowed into the session. Answering all of the questions on the size of your business and your business vertical market will help us to tailor our content to your specific needs. With the registration completed, you will receive a confirmation email with URL, date and time confirmation for the session within 24 hours of registration.Clicking on the registration button will return you to The Fraud Practice website.

For more details on the registration process click here.

** Please note: After payment confirmation its important that you remember to go back to eCSOP and fill in the registration information with the appropriate email that you plan to use to log-in to the webinar**

Attending the Event:

Be sure to login into the session at least 5 minutes before the start time to ensure you have time to download the webinar application.

When its time to start the webinar simply click the link in our reminder email to direct you to the site. If you lost this link you can also visit the GoToWebinar page and insert your Webinar ID along with your email address to join the webinar. Or if you synchronized your outlook then all you have to do is click the link in your outlook calendar.

Cost:

$75/Session (Total Cost for Fraud Fundamentals Series = $450)

Session Schedule:

 

eCommerce Fraud Webinar Training Schedule August 2009

Date	Time	Session	Register Now
8-4-2009	1pm EST	Session One: How eCommerce Payments Work	Number of Sessions 1 Session Only $75.00 All 6 Sessions $425.00
8-5-2009	1pm EST	Session Two: eCommerce Credit Card Fraud Fundamentals
8-6-2009	1pm EST	Session Three: Introduction to Fraud Signals - What Should You Be Looking For
8-11-2009	1pm EST	Session Four: Identity Authentication and Identity Verification
8-12-2009	1pm EST	Session Five: Detection Techniques and Third Party Fraud Tools
8-13-2009	1pm EST	Session Six: Handling Risk on Alternative Payments and Auction Sites

*Click on a session to register

Meet the Instructor

Innovative and in-depth. Mr. Montague  is the founder and President of The Fraud Practice. He has spent the last fourteen years working in the eCommerce space, and is well respected for his business knowledge and thought leadership. His background includes an in-depth application of innovative solutions for preventing business to consumer e-commerce fraud. Prior to founding The Fraud Practice, he held positions as the Director of Risk Solutions at CyberSource Inc and National Principal at IBM Global Services. Along with a Master's Degree in Information Management, Mr. Montague offers extensive knowledge in electronic payments and fraud prevention with over 10 years of consulting and product development experience specifically related to this space. He has a History of designing, developing and deploying innovative technical solutions for major e-businesses such as Google, Cal Israel Credit Cards Ltd, PeopleKlick, Retail Payment’s Group and CyberSource. Industry recognized expertise. Mr. Montague is a published author, having written "Fraud Prevention Techniques For Credit Card Fraud", and speaks regularly about eCommerce fraud. He has been a featured speaker at such events as: Direct Response Forum (DRF), National Retail Federation (NRF) Fraud and Loss Prevention Conference, Retail Week’s Retail Solutions Show, Retail Week’s United Kingdom Risk Management Conferences, CyberSABOTAGE Conferences, Nestor Fraud Symposiums, Microsoft Tech-Ed and a host of other seminars and workshops around the world. Mr. Montague serves on the advisory boards of Fididel.com and Spriv LLC and is an active member of the Association of Certified Fraud Examiners ACFE, Project Management Institute PMI, Coleman Research Group Executive Forum and the Society of Industry Leaders.

 

Description of the Webinar Sessions:

SESSION ONE: HOW ECOMMERCE CREDIT CARD PAYMENTS WORK

A fundamentals session that covers the credit card process flow defining each of the "payment players". It reviews payment concepts such as authorizations, settlements, reversals, chargebacks and the credit card associations' high risk programs. Finally, it discusses the costs associated with credit card processing, and compares taking credit cards online with third party payment types such as PayPal, Google Checkout and Amazon.

Participants can expect to be able to answer 5 basic questions after attending the session;

(1) Gain a basic underlying understanding on the role, function and responsibilities of all of the potential entities that can touch an online payment. Including who represents whom.
(2) Be able to define the stages of an online credit card purchase and detailing the physical money flow.
(3) Gain an understanding on the financial liability of chargebacks and the impact it can have on a business’s bottom line.
(4) Be able to describe the traditional manner in which merchants setup and use merchant accounts, and how accepting online credit card payments effects their operations.
(5) Be able to compare the pricing structures for alternative payment methods, such as PayPal, Google Checkout and Amazon, with traditional credit card processing.

SESSION TWO: ECOMMCERCE CREDIT CARD FRAUD FUNDAMENTALS

The session is intended to be a “fundamentals” session, providing participants foundation level knowledge about the theories, best practices and terminology surrounding electronic payment fraud. This session is presented in a standard format covering the history of eCommerce Fraud, consumer fraud, merchant fraud, fraudster motivation, fraud trends, identity verification and phishing.

Participants can expect to be able to answer 4 basic questions after attending the session;

(1) For electronic payments, be able to define the differences and priority for managing fraud, credit and authentication.
(2) Gain a basic understanding of how eCommerce fraud has evolved, being able to describe the characteristics of past attacks on eCommerce merchants.
(3) Gain a basic understanding on the types of fraudsters, methods and loss implications for fraudsters.
(4) Be able to describe basic fraudster motivation based on the fraudster type.

SESSION THREE: INTRODUCTION TO FRAUD SIGNALS ‐ WHAT SHOULD YOU BE LOOKING FOR?

A powerful session, covering the data patterns, combinations and usage patterns associated with fraud. In short, if you are looking at an order from a customer, and you are trying to determine if the order is good or bad, what should you be looking for? This session also discusses the use cases and effectiveness of common fraud prevention tools such as AVS, card security codes, negative lists, velocities, gibberish checks, tumbling and swapping to name a few.

Participants can expect to be able to answer 3 basic questions after attending the session;

(1) Be able to discuss the 4 consumer fraud use cases, along with the 16 at risk consumer fraud behavior characteristics,
(2) Be able to define high risk data point combinations,
(3) Have a fundamental understanding of how the most commonly used fraud tools and methods work, and when they are best utilized.

SESSION FOUR: IDENTITY AUTHENTICATION & IDENTITY VERIFICATION

How well do you know your customer? Without a doubt the most critical component of managing risk from online orders is in being able to establish a comfort in your customer’s identity. In this session you will learn how
authentication and verification work together to increase reliability while reducing false positives. If you are like most businesses you are probably doing one or the other very well. Additionally, we will review free and low cost tools and resources for verifying a customer’s identity.

Participants can expect to be able to answer 3 basic questions after attending the session;

(1) What is the difference between identity authentication and verification?
(2) What are the ways you can authenticate an identity?
(3) What are the ways you can verify an identity?

SESSION FIVE: DETECTION TECHNIQUES & THIRD PARTY FRAUD TOOLS

There comes a point when you have to look at adding a third party tool or service to help you weed out the bad orders, or to prioritize the orders you want to focus your manual reviews on. In this session we will discuss the fraud prevention tools and services available on the market today. Emphasis will be placed on how you
should approach the evaluation of third party tools and services. The session will also discuss the services and tools you can try to duplicate on your own, while outlining the low cost services that provide the biggest bang for the buck.

Participants can expect to be able to answer 3 basic questions after attending the session;

(1) Describe how to categorize a third party fraud tool into “techniques”.
(2) Which fraud services should you be looking at if price is your biggest gating factor?
(3) How should you be evaluating third party services?

SESSION SIX: HANDLING RISK ON ALTERNATIVE PAYMENTS AND AUCTION SITES

Are you using alternative payment methods such as PayPal, Google Checkout or Amazon to process payments? Do you do business on auction sites such as eBay, uBid or Craigs list? One of the biggest challenges to fighting fraud from alternative payment types, is that most of these services increase the transparency of the customer by limiting what information is shared with a merchant. In this session we will discuss fraud attacks that are most closely associated with the most well known alternative payment types and auction sites. We will also cover the fraud indicators these services provide for businesses to evaluate risk.

Participants can expect to be able to answer 3 basic questions after attending the session;

(1) Why is fraud prevention harder with alternative payment types?
(2) What are the fraud signals PayPal provides, and what can I do to increase my confidence in an order?
(3) What are the fraud signals eBay provides that can help me determine if I should do business with a person?

 

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