ecommerce management

the fraud practice provides the following training courses for managers and executives having responsibility for managing payments and mitigating fraud related to taking payments from cnp channels - online and telephone based transactions.

The following intermediate courses require some basic knowledge or training on the subject matter to understand the course material.

  • becoming a cnp fraud practioneer.

    Securing personal information online in today’s environment is more difficult and perilous than ever. The problem isn’t a consumer problem, merchant problem or governmental problem; it’s a problem for everyone. Today’s internet enabled devices are inherently not secure and the industry's approach to resolving the problem has lacked a cohesive strategy. Security companies are flooding the market with fragmented threat based solutions that offer little in the way of a complete solution for protecting private data from hackers and fraudsters.

    we want 100% customer satisfaction. There is nothing worse than signing up for training only to find out that it wasn't on the topic you expected, or it wasn't advanced enough to provide value. If you have any doubt about the fit of a course to your particular needs, please give us a call. We will be happy to discuss the courses that are available, and to provide more detailed overviews on content to ensure you make the most of your training dollars and time.
  • taking the courses. Courses are offered either online, onsite or via webinars. All of our courses are available to be taken in a group setting, either onsite or via a webinar. Not all courses are available to take online. On each of the corresponding course description pages you will find an indicator letting you know if a course has an online option for delivery.
  • course availability. While most of our introduction level courses are open to the general public, our core and advanced courses will require that you register over the phone with The Fraud Practice prior to taking the course online. Due to the sensitive nature of some of the material in these courses, we will need to verify and authenticate students that are looking to take these courses.
  • fraudblog newsletter. Do you want to be the first to know about new training courses becoming available? If so you should subscribe to our free Fraudblog Newsletter.
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why should you consider becoming a certified ecommerce executive?

Fraud is a part of doing business, but if you are doing business online, or via the telephone, the risk for fraud is exponentially higher; and stopping it is exponentially more difficult. Regardless if you are a small business owner with a staff that consists of yourself; or a senior executive for a large corporation with a dedicated staff to manage fraud; you need to understand how online payments work and the fraud exposure and risk your company will have to manage to maintain strong profits.

Doing business online today means you need to be prepared to navigate the eCommerce fraud landscape. The eCommerce fraud landscape can be difficult if you don’t have a good understanding of the underlying terminology, lingo and technology that is available. The eCommerce channel is still relatively young, and everyone from your peers to solution providers, from associations to the media will be trying to tell you they know how to prevent fraud in your business better than you do. The reality is, what you hear will typically only represent partial pictures. For example, most merchants just starting to do business online believe they will be protected from fraud by the tools offered from the card associations. The reality is, while these tools provide some protection they will not be enough to prevent fraud from occurring.

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program overview

      • SCORM compliant
      • Available 24x7
      • Practice quizzes, progress tracking
      • Final Exams
      • Certificates of completion
      • Fast reliable online presentation
      • Easy to use and understand
      • Courses are broken down into 7 to 18 minute lessons to make it easier to find the time to complete the lessons with a busy schedule
      • View a sample of our training portal learning environment




  • Read Moremanaging fraud related to epayments in a business.

    A management perspective on theories, best practices and methods to manage fraud with ePayments.  This session covers fraud exposure with ePayments, methods to balance and optimize risk exposure, methods to measure the health of a risk mitigation program; as well as methods to set a more productive mindset for risk mitigation in a company.

  • Read Moreintroduction to managed services for cnp fraud prevention.

    This session covers Managed Services, from a basic and overarching definition of what a Managed Service is to the scopes of coverage the different types of Managed Service Providers offer. This course includes the motivating factors that influence a merchant’s decision to use Managed Services as well as best practices for a merchant evaluating which Managed Service Provider to use for eCommerce fraud prevention.

  • Read MoreThe Impact of Fraud Controls on Sales Conversion.

    Understanding and Conveying the Impact of Fraud Controls on Consumer Experience and Sales Conversion.