While most tend to focus on risk management tools and techniques that are applied before or during the point of transaction, our latest free white paper discusses the use of Issuer Alerts as a means of reducing chargebacks post-transaction, creating opportunities for organizations to focus more on sales conversion.
Issuer Alerts provide notification of transactions where the issuer intends to file a chargeback on behalf of the consumer. For these orders, the Issuer Alert provides organizations an opportunity to proactively respond and prevent a chargeback from occurring. This enables merchants to reduce the number of fraud and non-fraud related chargebacks, effectively lowering their chargeback rate while making no changes to the risk screening performed upfront. In doing so, the merchant can then weigh decisions on whether or not to be more lenient and let more orders flow, knowing that many of the chargebacks can later be avoided by proactively responding to Issuer Alerts.
The Fraud Practice’s new white paper, titled “Increasing Sales Conversion Through Issuer Alerts”, discusses the key concepts and considerations around Issuer Alerts for building this business case.
Request your free copy of this white paper