Successful Strategies for Chargeback Representment

Chargeback Representment
This course Provides a comprehensive overview of the chargeback and representment lifecycle, process flow and parties involved; the steps and procedures to follow from when the chargeback was received until it is reversed; and the specific documentation, evidence and strategies needed for disputing based on the chargeback reason code.

This is an intermediate course that requires existing knowledge or training on eCommerce Credit Card Payments and Chargebacks.

This course was last updated in May, 2018 to reflect the recent Visa dispute process changes.Now offered in HTML5 and compatible with all mobile devices.

  • Course synopsis. The Successful Strategies for Chargeback Representment online training course discusses the considerations and best practices for determining when to re-present, what documentation to provide and how to best dispute chargebacks, both in general and based on factors depending on the chargeback’s root cause or reason code.This course provides an in-depth discussion on how merchants should approach chargeback representment and dispute management, with an emphasis on the eCommerce or Card Absent environment. The Fraud Practice groups, organizes and makes sense of the many requirements and policies regarding chargebacks and representment as set forth in the card association merchant processing guidelines, while providing clear and concise strategies and tips for re-presenting over 15 different types of common chargebacks covering more than 60 chargeback reason codes across the four major card association networks.
  • what can you expect to get out of this course? After completing this course students should be able to answer questions such as: (1) What is Compelling Evidence and why is it important for chargeback representment? (2) What do I need to do or provided to perform chargeback representment in general? (3) What unique or special things must I do, change or look for when representing specific chargeback reason codes? (4) What important factors should I take into consideration when determining whether or not to pursue chargeback representment? (5) What can I do if my representment case was denied?
  • Training Objectives: (1) Understand how and where representment fits into the chargeback lifecycle and how each of the parties are involved. (2) Be able to discuss the 5 general steps for determining whether to, and how to, perform chargeback representment. (3) Define and understand the concept of Compelling Evidence while understanding how, why and when to provide Compelling Evidence based on the reason code of the chargeback being disputed. (4) Gain a thorough understanding of determining when and how to re-present chargebacks resulting from or related to friendly fraud, billing mistakes, processing errors and other reasons.
  • Expected time to complete the course: 120-150 minutes (includes session tests and final exam).
  • Pricing & Online enrolment. Take this course online for only $400 by enrolling now.
  • we want 100% customer satisfaction. There is nothing worse than signing up for training only to find out that it wasn't on the topic you expected, or it wasn't advanced enough to provide value. If you have any doubt about the fit of a course to your particular needs, please give us a call. We will be happy to discuss the course, and to provide a more detailed overview on the content to ensure you make the most of your training dollars and time.
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did you

why should you consider becoming a certified ecommerce executive?

Fraud is a part of doing business, but if you are doing business online, or via the telephone, the risk for fraud is exponentially higher; and stopping it is exponentially more difficult. Regardless if you are a small business owner with a staff that consists of yourself; or a senior executive for a large corporation with a dedicated staff to manage fraud; you need to understand how online payments work and the fraud exposure and risk your company will have to manage to maintain strong profits.

Doing business online today means you need to be prepared to navigate the eCommerce fraud landscape. The eCommerce fraud landscape can be difficult if you don’t have a good understanding of the underlying terminology, lingo and technology that is available. The eCommerce channel is still relatively young, and everyone from your peers to solution providers, from associations to the media will be trying to tell you they know how to prevent fraud in your business better than you do. The reality is, what you hear will typically only represent partial pictures. For example, most merchants just starting to do business online believe they will be protected from fraud by the tools offered from the card associations. The reality is, while these tools provide some protection they will not be enough to prevent fraud from occurring.

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The Fraud Practice


program overview

      • SCORM compliant
      • Available 24x7
      • Practice quizzes, progress tracking
      • Final Exams
      • Certificates of completion
      • Fast reliable online presentation
      • Easy to use and understand
        • Courses are broken down into 10 to 20 minute lessons to make it easier to find the time to complete the lessons with a busy schedule



  • Read Moreintroduction to credit card chargebacks.

    Covers the basic information about chargebacks everyone on a risk team needs to know from the manual review staff to the risk manager. Topics covered include basic definitions of chargebacks and other key terminology to the details of the representment process and evidence needed to dispute a chargeback.


    Introduces a methodology for performing chargeback monitoring and analytics including: how to classify chargebacks in terms of the underlying operational business functions from where they arise; performing chargeback impact analysis and interpreting chargeback data to identify specific problems to include types of fraud attacks.

  • Read Moreintroduction to ecommerce fraud fundamentals.

    Provides participants foundation level knowledge about the theories, best practices and terminology surrounding electronic payment fraud. Presented in a standard format covering the history of eCommerce Fraud, consumer fraud, merchant fraud, fraudster motivation, fraud trends, identity verification and phishing.

  • Read Moreintroduction to fraud manual review tools.

    Provides methods for how to authenticate and verify a consumer’s name, address, phone and email online. It also provides demonstrations and examples of how to perform manual reviews using free and low cost online sites.